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Policies

Return & Refund Policy

Our process for returns, eligibility checks, and refund timelines.

Returns

Eligibility & Return Conditions

Return requests should be submitted within the eligible period and include accurate order details.

Items are generally expected to remain in acceptable condition unless delivered damaged or incorrect.

Eligibility Factors

  • Request submitted within the return window.
  • Item condition matches policy requirements.
  • Order proof is provided for review.
  • Reason for return is clearly documented.
Refunds

Refund Review & Processing

Approved refunds are processed according to the original payment method whenever possible.

Final timing depends on financial providers, bank procedures, and payment channel rules.

Processing Notes

  • Refund status is shared after approval.
  • Partial refunds may apply depending on case.
  • Shipping fees follow policy-specific conditions.
  • Support can provide timeline updates.

Returns FAQ

Answers to frequent return and refund questions.

How do I request a return?

Contact support with your order number and the reason for return.

How long does refund processing take?

Approved refunds are processed promptly and timing depends on the payment provider.

Can I return damaged items?

Yes, damaged or incorrect items are prioritized for replacement or refund.

Are shipping fees refundable?

Shipping fee refunds depend on the return reason and policy conditions.